成都市第二人民医院国际医疗部设置于医院龙潭院区第一住院大楼19楼，是集中本院优质医疗资源满足高质量医疗服务需求的综合性科室。本科室为社会各界人士提供专业化、优质化、个性化的健康关怀和医疗服务。秉承"仁爱济民勤慎服务"理念，国际医疗部坚持以病员为中心，全方位地满足病员对健康维护、防病治病的需求。凭借成都市第二人民医院各专业团队的医疗技术力量和紧密合作，以全科医疗与专科诊治、健康维护与慢病管理、医疗技术与高质量服务相结合的一体化服务体系，为客户提供特需门诊、住院、体检、健康促进及慢病管理等多项综合性医疗、保健服务。服务类别简介如下：一、特需门诊1．客户专属就诊空间2．全预约就诊，提前三个工作日受理3．专业人员提供就诊前咨询，推荐专科和专家4．提供全科、专科及多学科诊疗模式（MDT）服务5．绿色就医通道、全程导医陪护、协助办理缴费、化验、检查及取药等相关事宜二、住院医疗1．本科室共有19张病床（标准单间、标准套房、双人间）营造私密、温馨的就医环境2．病房医疗设备齐全，配有常用家具家电，解除住院生活不便3．实行专科与全科相结合的医疗服务机制，医院各科顶级专家是精湛医疗的技术保障。本科室与医院各专科建立有高效、便捷的会诊、手术、转诊和检查预约绿色通道，保障医疗服务的高效性、优质性。三、涉外医疗1．涉外医疗定点窗口单位2．医护人员外语接待外籍和港澳台病员门诊、住院就医3．与多家境内外保险、救援机构建立合作关系，提供门诊、住院预约服务及疾病理赔确认业务4．为签约保险、救援机构就医患者提供免付现金结账服务5．承接涉外商务体检、会务保健等业务四、医疗保险直付服务我们与多家国际、国内知名保险公司签署协议，实现医疗保险直付服务。根据协议内容，客户就诊时需携带有效身份证件及保险卡，就诊结束后我们会有专人和保险公司进行结算（注：根据险种不同，部分不在理赔范围内、或者不能全额报销的项目需现场结算自付部分）。如果您的保险不在直付范围内，需要先自行垫付医疗费用，事后再到保险公司理赔。我们建议您提前致电保险公司，询问事后理赔所需要的材料，我们会协助您尽快完成理赔。TheInternationalMedicalDepartmentofChengduSecondPeople"shospitalislocatedonthe19thfloorofthefirstinpatientbuildinginLongtanCampusofthehospital.Itisacomprehensivedepartmentthatintegratesallthehigh-qualitymedicalresourcestomeettheneedsofhigh-qualitymedicalservices.Itcanprovideprofessional,high-qualityandpersonalizedhealthcareandmedicalservicesforpeopleinneed.Adheringtotheconceptof"loveandmercy,diligentservice",theinternationalmedicaldepartmentadherestothepatient-centeredprincipleandcomprehensivelymeetstheneedsofpatientsforhealthmaintenance,diseasepreventionandtreatment.Relyingonalltheadvancedtechnology,expertiseandclosecooperationofvariousprofessionalteamsofChengduSecondPeople"sHospital,itprovidescustomerswithanumberofcomprehensivemedicalandhealthcareservices,suchasspecialoutpatientservice,hospitalization,physicalexamination,healthpromotionandchronicdiseasemanagement.Servicecategoriesaredescribedbelow:ISpecialoutpatientservice1.Customerexclusivetreatmentspace2.Appointmentfortreatment(threeworkingdaysinadvance)3.Pre-treatmentconsultationandrecommendationofspecialistsandexperts4.General,specializedandmultidisciplinarydiagnosisandtreatmentmodel(MDT)services5.Greenmedicalchannel,wholeprocessmedicalguidanceandescortIIInpatientcare1.19bedsinthein-patientdepartmenttocreateaprivateandcomfortablemedicalenvironment2.Completemedicalequipmentandhouseholdappliancestorelievetheinconvenienceofhospitalization3.advancedtechnologyandtopexpertsinvariousdepartments,efficientandconvenientgreenchannelsforconsultation,operation,referralandinspectionappointmentwitheachspecialtyofthehospitaltoensuretheefficiencyandqualityofmedicalservices.III.Foreignmedicaltreatment1.AppointedForeign-relatedmedicaltreatmenthospital2.Providebilingual(ChineseandEnglish)servicesifnecessary3.Establishedcooperativerelationswithmanydomesticandforeigninsuranceandrescueinstitutions,andprovideoutpatientandinpatientmedicalservicesandinsuranceclaimsservices4.Providecash-freeservicesforcontractedinsuranceandrescueinstitutions5.Undertakeforeign-relatedbusinessphysicalexamination,conferencehealthcareIV.MedicalinsurancedirectpaymentserviceWehavesignedagreementswithmanyinternationalanddomesticwell-knowninsurancecompaniestoachievedirectpaymentserviceofmedicalinsurance.Accordingtothecontentsoftheagreement,customersneedtobringvalidIDcardsandinsurancecardswhentheyseeadoctor.Afterthedoctor"svisit,wewillhaveaspecialpersontosettlewiththeinsurancecompany(Note:accordingtodifferenttypesofinsurance,someitemsthatarenotwithinthescopeofclaimsettlementorcannotbereimbursedinfullneedtobesettledonsiteandpaidbythemselves).Ifyourinsuranceisnotcoveredbydirectpayment,youneedtopayyourownmedicalexpensesfirst,andthensettletheclaimwiththeinsurancecompany.Wesuggestyoucalltheinsurancecompanyinadvancetoaskforthematerialsrequiredforthepostclaimsettlement,andwewillassistyoutocompletetheclaimsettlementassoonaspossible.